Privacy Policy

1Who we are

This website is operated by Sussex Hot Tubs.

We provide hot tub repairs, servicing, maintenance, installation, relocation, hire and sales across Sussex.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Phone: 07599 870590
Email: info@sussexhottubsforhire.com

2Information we collect

When you contact us through our website, we may collect information such as:

• Your name
• Email address
• Telephone number
• Information included in your enquiry
• Details relating to your hot tub or the service you are enquiring about
• Preferred dates or other information you choose to provide

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

3How we use your information

We may use the information you provide to:

• Respond to enquiries
• Provide information about our services
• Discuss hot tub repairs, servicing, installation, relocation, hire or sales
• Arrange services or appointments
• Communicate with you regarding an enquiry or service
• Respond to requests made through the website
• Maintain appropriate business records
• Improve our website and services where appropriate

We will not use your personal information for unrelated purposes without a lawful basis to do so.

4Contact forms

If you submit information through a contact form on our website, the information you provide will be used to respond to your enquiry.

Please do not submit sensitive personal information through the website unless it is specifically requested and necessary.

5Email and telephone communication

If you contact us by email or telephone, we may retain relevant information from the communication so that we can respond to your enquiry and keep appropriate business records.

6Cookies

Our website may use cookies and similar technologies.

Some cookies may be necessary for the website to function correctly. Other cookies may be used to understand how visitors use the website, improve website performance or provide additional functionality.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You can also control or disable cookies through your browser settings.

7Website analytics

We may use website analytics tools to understand how visitors use our website, such as which pages are visited and how visitors find the website.

Where such services collect personal information or use non-essential cookies, they will be used in accordance with applicable privacy and cookie requirements.

8Social media

Our website may contain links to social media platforms, including Instagram and Facebook.

If you follow a link to a third-party social media website, your use of that website will be governed by that company's own privacy policy and terms.

Sussex Hot Tubs is not responsible for the privacy practices of third-party websites or social media platforms.

9Third-party services

Our website may use third-party services to provide features such as website hosting, contact forms, analytics, security, social media content or other website functionality.

Where these services process personal information on our behalf, we expect appropriate safeguards to be in place.

10How we protect your information

We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to keep information for legitimate business, accounting, legal or regulatory purposes.

12Sharing your information

We do not sell or rent your personal information.

We may share information where reasonably necessary to provide our services, operate the website, comply with legal obligations or protect our legitimate business interests.

Where third parties are used to provide website or business services, they should only have access to information necessary for the service they provide.

13Your privacy rights

Under UK data protection law, you may have rights including:

• The right to request access to personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information in certain circumstances
• The right to object to certain processing
• The right to request restriction of processing in certain circumstances
• The right to data portability where applicable
• The right to withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us.

14Complaints

If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

15Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

Any changes will be published on this page with an updated revision date.

16Contact us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Sussex Hot Tubs

Phone: 07599 870590
Email: info@sussexhottubsforhire.com

Service Area: All of Sussex